Elite Express Ride is a reservation and matching platform. We are not a transportation provider. All transportation agreements are solely between passengers and independent drivers.
1. Introduction
Elite Express Ride ("we," "our," or "us") operates a technology platform that connects passengers with independent professional drivers for airport transfer reservations in the Los Angeles area. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile application.
2. Information We Collect
2.1 Information You Provide
Account Information: Name, email address, phone number
Usage Data: App interactions, features used, crash reports
3. How We Use Your Information
To facilitate connections between passengers and drivers
To process and manage reservations
To send booking confirmations and trip reminders
To enable real-time communication between passengers and drivers
To process payments through PayPal
To provide customer support
To improve our platform and services
To ensure platform safety and prevent fraud
4. Information Sharing
We share your information only in the following circumstances:
Between Passengers and Drivers: Contact information is shared between matched passengers and drivers to facilitate the reservation. Contact information is only unlocked 90 minutes before the scheduled pickup time.
Service Providers: We use Firebase (Google) for database and authentication services, and PayPal for payment processing.
Legal Requirements: We may disclose information when required by law.
We do not sell your personal information to third parties.
5. Data Security
We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS), secure Firebase database with access controls, and limited access to personal information on a need-to-know basis.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.
7. Your Rights
You have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your information
Opt out of marketing communications
8. Children's Privacy
Our platform is not intended for users under 18 years of age. We do not knowingly collect personal information from children.
9. Third-Party Services
Our app uses the following third-party services:
Firebase (Google): Authentication and database — Privacy Policy
Elite Express Ride is a technology platform only. We facilitate connections between passengers and independent drivers but do not provide, operate, or control any transportation services. All transportation contracts exist solely between the passenger and the driver. Elite Express Ride is not a party to any such agreements and assumes no responsibility for the transportation services provided by independent drivers.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes through the app or by email. Your continued use of the app after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy, please contact us at: